Three Powerful Words That Build Lasting Relationships with Residents and Clients

In today’s world of ever-changing strategies and depersonalizing experiments with “virtual reality” and “artificial intelligence,” property managers need relationship-building skills they can depend upon. This article is about 3 of the most reliable words for creating an environment of trust and loyalty in all aspects of the property management industry. These 3 words are essential to our personal success.

The first is INTEGRITY without which our reputations and our relationships won’t stand the test of time. Are you a person who keeps their promises and whose word is as “good as gold”?
Without integrity there lacks trust, and without trust, loyalty withers and fades.

The second powerful word is IMPROVEMENT. This can specifically relate to areas of service and the maintenance of the buildings that we manage. We ask ourselves if management of maintenance issues improved in the years we’ve been a property manager? What have we done lately to evaluate how we handle complaints and maintenance issues? Yes, that’s a simplistic statement, but I challenge anyone to disprove its veracity. To initiate improvement in this area, begin we meet with our maintenance providers on a regular basis. We look at the history of work orders, how timely they were handled, and at what rate of success. We determine if  the quality of our maintenance procedures is contributing  to the contentment of the property owners and the tenants who pay the rent. Finally, we think about what steps  we can take towards lasting improvement.

The third word for better results in any property management business is INNOVATION. In simple terms, innovation is the willingness to be a creative problem-solver, one who thinks outside the box.  Are you open to better ways, more effective ways of operating your business? Procrastination is a big obstacle to proactive innovation. We questions and  reach out for insights. Many of the latest technologies available were born of a need to innovate effective solutions, saving time and protecting our most important relationships. We educate ourselves on where those technologies are found.

Integrity, improvement and innovation will preserve those aspects of your daily life that you treasure most. Incorporate in your self-management ways to use these 3 powerful words to serve and succeed

Original post May 2016 Property Manager.com